The Economic Commission for Europe has a world wide reputation for its normative work. Legal instruments (conventions and their protocols, treaties and agreements), norms, standards and regulations in various areas (trade, transport, environment, energy, statistics, etc.) developed by the Commission are often used far beyond the region and have become global public goods. However, very few know about its technical cooperation work and its profound impact on the lives of people. This publication is an attempt to bridge this gap. It aims to show how relatively small interventions can make a significant difference in human lives, if there is a clear objective, strong commitment and genuine partnership.