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Real Time Pricing as an Optional Service: It's Alive, But Is It Well? [Preprint]

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Charles Goldman, Galen Barbose, Bernie Neenan
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To provide a wider perspective on utility and customer experience with real-time pricing (RTP), this report surveyed 43 optional RTP programs offered in 2003, interviewed RTP program managers and other utility staff, and reviewed publicly available sources, including key regulatory documents and program evaluations. Based on this research, the report identifies trends related to RTP program history and outlook, program design and implementation, customer participation, and participant price response.