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International Energy Agency Smart Grid-Smart Customer Policy Needs Workshop Report

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This report describes the content of the 2010 International Energy Agency "Customer Policy Needs" workshop, part of its Smart Grid Roadmap effort. This workshop brought together energy providers, network operators, technology developers, regulators, customers and government policymakers to discuss regulatory, market and consumer policies needed to ensure that smart grid deployments are carried out with consideration for the risks and rewards to all stakeholders.